You’ve got questions, we’ve got answers – as they say.

What software do you edit in?

We primarily edit in adobe premiere (and the full adobe creative suite).

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Where are you based?

It’s always sunny in Philadelphia which is why we chose the city of brotherly love as our HQ. 😎

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Who owns the RAW footage and final video?

You do!

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So who exactly is Flixation? What’s your story?

We originally started as a full-service corporate video production company where we worked with mid-sized companies all the way up to fortune 200’s. Within a few years, we began getting asked, “What if I already filmed a video. Could you just edit it?” Well, thousands of VIDEOS later, Flixation was born! We decided that anyone in the world should be able to get their videos edited, at an upfront fixed price, fast-turnaround, and expert customer support.

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What if I don’t like my video?

We offer a 100% moneyback guarantee. Fortunately, we produce really awesome work so this shouldn’t be an issue.

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How long does it take to edit a video?

Once we receive your video brief & payment, our standard turnaround is 7-10 business days. However, we can turn around your video in as quick as 3 business days.

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How much will my video cost?

Easy! We offer transparent pricing right on our website. Go to the “pricing” section and you’ll get a fixed price within seconds.

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What types of videos do you edit?

We primarily edit company culture videos, promotional videos, company profile videos, company recruitment videos, testimonial videos, FAQ series, TV Commercials, social media videos and much more!

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Can I order multiple videos?

Of course! Our pricing calculator is set up to provide a price for only 1 video art a time, however, if you reach us on our live chat or at videos@flixation.co we’ll be happy to provide an accurate price for editing multiple videos.

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Can you add lower thirds (animated names & tiles) to my video?

We’d be happy to do so! (: All of our pricing includes animated lower thirds (names & titles).

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How many revisions do I get?

Every video includes up to 2 rounds of revision!

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What’s included in the price of the video?

Every video includes a fixed price, guaranteed turnaround time, up to 2 rounds of revisions and a fully edited video (or videos if you’re looking to do a series). We also assign a dedicated editor & creative director to your account as well as offer live chat.

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I’m a video production company and want to use Flixation, but don’t want my videos public. How can you assure me that the videos will remain private?

Easy, we’ll keep them private. We work with tons of video production companies as their backend video editing service to help them grow their businesses. We started out as a full-service video production company so we know how important it is to get a client AND retain a client. We take this VERY seriously. Please let us know if you’d like your videos to remain private and we’ll be sure to never show them to anyone BUT you.

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I’m an agency and want to use Flixation, but don’t want my videos public. How can you assure me that the videos will remain private?

Easy, we’ll keep them private. We work with many different types of agencies as their backend editing team. We started out as a full-service video production company so we know how important it is to get a client AND retain a client. We take this VERY seriously. Please let us know if you’d like your videos to remain private and we’ll be sure to never show them to anyone BUT you.

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Can you edit videos for social media?

Uhh…do we live in 2019? We’ve produced thousands of videos…all shapes sizes and lengths. We’re happy to size your videos specific to the platform you want them to be shared on. Whether it’s Facebook, Youtube, Linkedin, Instagram, Instagram stories or the next best social network, we have your video sizes covered.

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What do I need to get started?

Simple: payment, Footage & a brief. Once we receive payment, we’ll send over a video brief for you to fill out. This helps us get all of your thoughts down on paper so we can make the video you’ve always wanted. After that, simply send us your video footage and we’ll get to work editing it!

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How do I get my video footage over to you?

Clouds. No, but seriously we can download video footage from virtually any cloud storage provided. The most popular are Google Drive & Dropbox, but we’re happy to accommodate to what works best for you. You can also always mail us your video footage!

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Will I have a dedicated editor?

Yes. You wouldn’t go to an eye doctor if you have a broken arm right? Exactly, that’s why our team is made up of video editing specialists. What does that mean? We assign your specific type of video to one of our editors who specializes in that type of edit. For example, if you’re looking to have a testimonial video edited, your video will ONLY be edited by our team of testimonial video specialists.

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Will I have a dedicated creative director?

Yes! Your main point of contact will be your creative director. Your creative director will answer any of your questions, provide updates and review all of your videos before sending them over to ensure top quality.

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How do I submit edits?

Every video included up to 2 rounds of revisions. We utilize a click & comment software which allows you to click on any point of a video and make a comment/suggestion/edit. All edits are processed within 48 hours.

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Will my video go through quality control?

Yes. It’s important to us that your video is as accurate and polished as possible. That’s why your dedicated creative director will review EVERY video & version sent over to you.

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How many minutes can my video be?

The sky is the limit. However, you should take into consideration the platform that you plan on sharing your video. For example, social media videos tend to be shorter whereas a company about us video which will be hosted on your website can be a bit longer.

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Need help? Give us a call!

1-800-211-9556